Terms of service

Terms and Conditions - Online Ordering

Classfundraising is a trading style of AGNE Ltd t/a AlphaGraphics
Fundraiser
• By requesting a Christmas Fundraising Kit, the fundraiser is not contracted in any way to take part in a project.
• Parents will place orders using our online portal/Shopify only, and we will collect the monies.
• Commission Payments are made to the organisation in January of each year. Commission payments will be made by electronic transfer only and paid to the bank details entered by the Fundraiser.
• Commission will only be paid on the orders placed by the parents less any refunds/cancelled orders. We will estimate the commission earned based on the original school close date, and this will be shown on the portal, but this will be an estimate only and a full reconciliation will be carried out in January of each year to calculate the actual commission earned.
• Unclaimed commission – where bank details have not been paid within 6 months of the project ending, a request will need to be made in writing and will incur a £5 fee. Bank details will need to be entered for every project, and we accept no responsibility for the accuracy of the bank details entered.
• The school will not receive an invoice for purchases as the parents have paid us directly - fundraisers can see a report of all the purchases on their portal.
• It is the responsibility of the fundraiser to upload a school logo. If this is not uploaded before the first shop close date, the logo will not be printed on the products.
• It is the responsibility of the fundraiser to enter the school and class names. We cannot accept any responsibility for the accuracy of the names entered.
• Fundraisers will have access to our customer service team via a dedicated phone number and email address.
• The Fundraiser must report any missing/damaged goods within 3 days of the goods arriving at the school.

Parent Orders
• Parents can only order online.
• It is the responsibility of the parent to enter the names accurately and select the correct Class Name. We cannot accept any responsibility for the accuracy of the names/classes, and the names/classes entered will automatically be printed on the items.
• Refunds for unprinted Christmas Project orders will be processed in January.
• In the first instance, the Parents should contact the Fundraiser if they have any queries. If they need to communicate with Class Fundraising, for efficiency and speed, the parents will only be able to communicate with the sales team via a dedicated online parents' ticket system. Our customer service team will call back if they cannot solve a problem from the raised ticket.
• All orders will be shipped to the school.
• Any missing items must be reported to the fundraiser as the first point of call – the fundraiser is responsible for receipt of the goods and will check the goods on arrival. Your fundraiser must report all missing items to ClassFundraising within 3 days of receipt.

Product Satisfaction
If you are not satisfied with your purchase, please contact us. We will review your request and do our best to address your concern. Simply reach out to our Customer Care Team at info@classfundraising.co.uk, and they will help sort out your issue.

Delivery & Collection
• Ordered products may be delivered back to school separately due to different processing speeds.

Events Beyond Our Control
• Products will still be chargeable in the circumstance where we have manufactured the bespoke products, and there is a delay in delivering these products to you in the expected timescale, where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: Industrial action by third parties, riots and other civil unrest, floods, storms, earthquakes, acts of terrorism (threatened or actual), acts of war (declared, actual, or preparations for war), epidemic, or other natural disaster, or any other event that is beyond our reasonable control.

In the event of any of the above:
• We will inform you as soon as is reasonably possible.
• We will take all reasonable steps to minimise the delay.
• We reserve the right to cancel orders and refund where production of products has yet to commence or is unlikely to complete in the near future.
• Customers will not have the right to request a refund on delayed products that have been manufactured or partway through the manufacturing process.

Artwork Retention
We will dispose of all original materials on the 1st February each year. Unfortunately, we cannot return original artwork, other than in exceptional circumstances, and any requests should be made by the Fundraiser.

Liability 

Consumer Rights & Bespoke – Made to Order Products

Bespoke Goods & Made to Order Products do not qualify for the 14 calendar day cooling off period – once you have placed an order and production has commenced your order cannot be cancelled or changed.

Bespoke Goods & Made to Order Products – Cannot be corrected or refunded due to customer error. Your product can be reordered and corrected during this process - discounts may be available in certain circumstances.

• Class Fundraising will not be liable for any consequential losses or compensation